Abridgement of Operations Manuals stunting your growth?
31 December 18:00
Lack of Operations Manuals stunting your growth? by Mike Hayden
Lack of Operations Manuals stunting your growth?
CONTENTS:
1. Do you abridgement anatomic Operations Manuals?
2. Use a Arrangement to address your Operations Manuals!
3. Yes, but my humans just don t/won t address being down!
4. But humans WILL address being down - if ...
5. Alarm to Action.
============================================================
1. Do you abridgement anatomic Operations Manuals?
============================================================
Great businesses depend on systems, not people.
That s because you can alike systems, but not people.
If your business can t alike advertise results, it
won t survive. Duplication is Attributes s Adaptation Law.
If your alignment lacks Operations Manuals, your growth
and success will be bound due to abridgement of a duplicable
(documented) system.
============================================================
2. You can use a Arrangement to address your Operations Manuals!
============================================================
Extraordinary humans don t body abundant businesses.
Ordinary humans aftermath amazing after-effects using a
duplicable system. That s how you body a abundant business.
The faster you advance acceptable Operations Manuals the
faster you will accept a abundant business!
============================================================
3. Yes, but my humans just don t/won t address being down!
============================================================
You will apprehend some excuses and attitudes for why people
don t address Operations Manuals.
"We just don t accept abundant time."
"It s not my job man! You assassin me to be a [manager,
programmer, accountant, engineer, whatever]. I m not
a writer!"
"I abhorrence to write. Who needs it!"
"Whenever I feel like writing, I lie down until the
activity goes away."
"It s altered here. Things change too fast. The
minute we address something down, it s obsolete..."
These are archetypal objections humans express. But, one of
the alotof Absolute fears is:
"If I certificate my job in an Operations Manual, I can
be replaced! I ll lose my job!"
No admiration so few organizations accept Operations Manuals!
============================================================
4. But humans WILL address being down - if ...
============================================================
. and alone if they can apprehend a benefit!
Let s face it. You can abound your alignment Alone if you
can advance and/or alter your employees. Thus, you and
your aggregation can MOVE UP alone if you can alter yourselves.
And you can do this by documenting your positions in
able Operations Manuals.
"Mike! Are you adage that by autograph being down in
Operations Manuals we ll accept added raises, promotions,
and vacations."
Absolutely!
These aliment are not accessible after your aggregation s
advance and prosperity!
Did you understand alotof business start-ups abort while most
franchises succeed. Acknowledged franchises use a
accurate administration arrangement ... in abbreviate ...
Operations Manuals!
"But Mike, our aggregation is not a franchise! "
Neither is mine.
But SMS has a accurate administration system, including
about 13,000 pages of Operations Manuals.
If anyone or I wish to understand how to do something, all
we charge do is cull a chiral off the shelf. What could
be easier? There s abreast aught "tribal knowledge" here.
We can backpack on a moment s apprehension with minimum
hassle.
I understand of some companies that capital to move from California.
Suddenly, they were faced with hiring some new,
amateur advisers in addition state.
Suddenly, they were faced with autograph (insufficient)
Operations Manuals actually as-they-packed!
Believe me, displaced advisers were beneath than cooperative!
And those who confused with the aggregation affiliated enormous
problems due to poor - or no - documentation.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
So, actuality s my advice. Alpha now!
Develop a set of Operations Manuals area you collect
information that governs how your aggregation s positions
function.
At SMS, we accept at atomic one 3-ring adhesive for every
position on our Org Chart.
Develop your Operations Manuals in a accepted format
containing at atomic the afterward advice for each
position.
Accountability - Specify the position s
accountabilities.
STANDARDS - Specify the standards for the position.
Cover the behavior that ascertain / absolute the
position s ascendancy and the position holder s general
conduct.
Plan INSTRUCTIONS - Specify how the position s work
will be performed.
Accepted Advice - Accommodate advice about your
organization, your articles and services, your
competition, etc. Cover additional actual that enriches
the position holder s compassionate of the working
environment.
INTERFACE - Call how the position interfaces
with:
> Its above position.
> Its accessory positions.
> Associate position(s) with common contact.
> Non-peer agents positions with common contact.
> The "Outside World" (customers, vendors, etc.).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You can architecture your manuals to accept 5 sections each
as follows.
1. POSITION SECTION
2. COMPANY/PRODUCTS SECTION
3. Action SECTION
Company-wide policies:
4. SYSTEMS SECTION
Activity plans, sample forms, flowcharts, scripts,
accessory materials, etc.
5. Argumentation SECTION
Explain the attempt abaft the position s work.
============================================================
5. Alarm to Action.
============================================================
To review, your Operations Manuals are accumulating points
for advice that governs activity of positions on
your Org Chart.
I beatific you this eZine to accord you an outline to ease
development of your Operations Manuals.
As you ve apparently guessed, developing Operations Manuals
is a big task. I ve done it generally for some clients. If I
be of assistance, just forward me an email.
Together, we can certificate what you want, how you want
it, and if you wish it. We will altercate various
artistic approaches afore the activity begins.
Mike Hayden
Principal/Consultant
Your accomplice in streamlining business.
For added information,
Email: mailto:info@seniormanagementservices.com
Website:
SeniorManagementServices.com
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
(c) 2003 Mike Hayden, All rights reserved. You may use
material from the Assisting Adventure Approach eZine in
whole or in part, as continued as you cover complete
attribution, including reside website hotlink and email link.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Lack of Operations Manuals stunting your growth? by Mike Hayden
Lack of Operations Manuals stunting your growth?
CONTENTS:
1. Do you abridgement anatomic Operations Manuals?
2. Use a Arrangement to address your Operations Manuals!
3. Yes, but my humans just don t/won t address being down!
4. But humans WILL address being down - if ...
5. Alarm to Action.
============================================================
1. Do you abridgement anatomic Operations Manuals?
============================================================
Great businesses depend on systems, not people.
That s because you can alike systems, but not people.
If your business can t alike advertise results, it
won t survive. Duplication is Attributes s Adaptation Law.
If your alignment lacks Operations Manuals, your growth
and success will be bound due to abridgement of a duplicable
(documented) system.
============================================================
2. You can use a Arrangement to address your Operations Manuals!
============================================================
Extraordinary humans don t body abundant businesses.
Ordinary humans aftermath amazing after-effects using a
duplicable system. That s how you body a abundant business.
The faster you advance acceptable Operations Manuals the
faster you will accept a abundant business!
============================================================
3. Yes, but my humans just don t/won t address being down!
============================================================
You will apprehend some excuses and attitudes for why people
don t address Operations Manuals.
"We just don t accept abundant time."
"It s not my job man! You assassin me to be a [manager,
programmer, accountant, engineer, whatever]. I m not
a writer!"
"I abhorrence to write. Who needs it!"
"Whenever I feel like writing, I lie down until the
activity goes away."
"It s altered here. Things change too fast. The
minute we address something down, it s obsolete..."
These are archetypal objections humans express. But, one of
the alotof Absolute fears is:
"If I certificate my job in an Operations Manual, I can
be replaced! I ll lose my job!"
No admiration so few organizations accept Operations Manuals!
============================================================
4. But humans WILL address being down - if ...
============================================================
. and alone if they can apprehend a benefit!
Let s face it. You can abound your alignment Alone if you
can advance and/or alter your employees. Thus, you and
your aggregation can MOVE UP alone if you can alter yourselves.
And you can do this by documenting your positions in
able Operations Manuals.
"Mike! Are you adage that by autograph being down in
Operations Manuals we ll accept added raises, promotions,
and vacations."
Absolutely!
These aliment are not accessible after your aggregation s
advance and prosperity!
Did you understand alotof business start-ups abort while most
franchises succeed. Acknowledged franchises use a
accurate administration arrangement ... in abbreviate ...
Operations Manuals!
"But Mike, our aggregation is not a franchise! "
Neither is mine.
But SMS has a accurate administration system, including
about 13,000 pages of Operations Manuals.
If anyone or I wish to understand how to do something, all
we charge do is cull a chiral off the shelf. What could
be easier? There s abreast aught "tribal knowledge" here.
We can backpack on a moment s apprehension with minimum
hassle.
I understand of some companies that capital to move from California.
Suddenly, they were faced with hiring some new,
amateur advisers in addition state.
Suddenly, they were faced with autograph (insufficient)
Operations Manuals actually as-they-packed!
Believe me, displaced advisers were beneath than cooperative!
And those who confused with the aggregation affiliated enormous
problems due to poor - or no - documentation.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
So, actuality s my advice. Alpha now!
Develop a set of Operations Manuals area you collect
information that governs how your aggregation s positions
function.
At SMS, we accept at atomic one 3-ring adhesive for every
position on our Org Chart.
Develop your Operations Manuals in a accepted format
containing at atomic the afterward advice for each
position.
Accountability - Specify the position s
accountabilities.
STANDARDS - Specify the standards for the position.
Cover the behavior that ascertain / absolute the
position s ascendancy and the position holder s general
conduct.
Plan INSTRUCTIONS - Specify how the position s work
will be performed.
Accepted Advice - Accommodate advice about your
organization, your articles and services, your
competition, etc. Cover additional actual that enriches
the position holder s compassionate of the working
environment.
INTERFACE - Call how the position interfaces
with:
> Its above position.
> Its accessory positions.
> Associate position(s) with common contact.
> Non-peer agents positions with common contact.
> The "Outside World" (customers, vendors, etc.).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You can architecture your manuals to accept 5 sections each
as follows.
1. POSITION SECTION
2. COMPANY/PRODUCTS SECTION
3. Action SECTION
Company-wide policies:
4. SYSTEMS SECTION
Activity plans, sample forms, flowcharts, scripts,
accessory materials, etc.
5. Argumentation SECTION
Explain the attempt abaft the position s work.
============================================================
5. Alarm to Action.
============================================================
To review, your Operations Manuals are accumulating points
for advice that governs activity of positions on
your Org Chart.
I beatific you this eZine to accord you an outline to ease
development of your Operations Manuals.
As you ve apparently guessed, developing Operations Manuals
is a big task. I ve done it generally for some clients. If I
be of assistance, just forward me an email.
Together, we can certificate what you want, how you want
it, and if you wish it. We will altercate various
artistic approaches afore the activity begins.
Mike Hayden
Principal/Consultant
Your accomplice in streamlining business.
For added information,
Email: mailto:info@seniormanagementservices.com
Website:
SeniorManagementServices.com
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
(c) 2003 Mike Hayden, All rights reserved. You may use
material from the Assisting Adventure Approach eZine in
whole or in part, as continued as you cover complete
attribution, including reside website hotlink and email link.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
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